Frequently Asked Questions
Everything you need to know about shopping with Dookan
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the country.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
Dookan accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and popular digital wallets like Apple Pay and Google Pay.
Are the products on Dookan authentic?
Yes, we source all our products directly from authorized distributors and manufacturers to ensure that every item you receive is 100% authentic.
Do you offer international shipping?
Currently, we only ship to domestic addresses. We are working on expanding our logistics to provide international shipping in the near future.